vip bajje Privacy Policy
Your personal information is very important to us. This policy explains in detail — what information we collect, how we use it, and how we keep it safe.
Introduction
vip bajje is an online gaming and betting platform operating for users in Bangladesh. When you use our website, open an account, or use any of our services, certain personal information comes to us. This Privacy Policy ("Policy") clearly describes our commitment and approach to collecting, processing, using, and protecting that information.
This Policy works together with vip bajje's Terms and Conditions. By using the platform, you are considered to have accepted the terms of this Policy. If you disagree with anything, please contact us before using our services.
This Policy applies across all devices and access methods — including web browsers, mobile apps, and other digital channels. We treat data privacy as our highest priority and are committed to ensuring the digital safety of every user.
Data Collection
vip bajje collects different types of information in different situations. These are described below under three main categories:
2.1 Information You Provide Directly
When you register an account on our platform or use any service, we may collect the following information from you:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Bank account details or mobile banking number (bKash, Nagad, Rocket, Upay, etc.)
- Address (if required)
- Any other information you provide yourself
2.2 Automatically Collected Information
When you visit our site or use the app, some information is collected automatically, such as:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Session duration and list of pages visited
- Click and navigation patterns
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, information may also come from trusted third parties for payment processing or identity verification. In such cases, the relevant third party's own privacy policy also applies.
Use of Data
vip bajje uses collected information only for specific and legitimate purposes. We never use information unnecessarily or without authorisation. The main areas of use are:
3.1 Service Operations
- Creating and managing accounts
- Processing and verifying transactions
- Distributing bonuses and rewards
- Resolving technical issues
3.2 Identity Verification and Security
- Confirming your identity and preventing fraud
- Ensuring account security
- Detecting unauthorised access
3.3 Service Improvement
- Analysing and improving the user experience
- Planning new features and services
- Identifying technical issues on the platform
3.4 Communication and Support
We use your email and mobile number to send important account notifications, transaction confirmations, and necessary updates. Our support team provides assistance in Bengali and English via 24/7 live chat and email.
3.5 Responsible Gaming
We are committed to keeping our users aware of responsible gaming. To this end, user activity may be analysed to identify potentially risky behaviour and provide necessary support.
Data Sharing
vip bajje does not sell or rent your personal information under any circumstances. However, in the following limited situations, certain information may be shared with trusted third parties:
4.1 Service Providers
The minimum necessary information may be shared with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay, or bank transfers), managing technical infrastructure, and supplying game software. These partners are required to follow privacy standards equivalent to ours.
4.2 Legal Obligations
It may be necessary to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we provide only the minimum information required by law.
4.3 Fraud Prevention
Information may be shared with relevant authorities to prevent financial fraud, identity theft, or money laundering. This is done in the interest of the safety of the entire user community.
4.4 Business Restructuring
If vip bajje undergoes a business merger, acquisition, or asset transfer, user information may be transferred to the relevant new entity. Users will be informed in advance in such cases.
Cookies and Tracking
The vip bajje website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.
5.1 Essential Cookies
These cookies are essential for the site's core functions. They are used to maintain login sessions, carry out security checks, and ensure basic functionality. Disabling these cookies will prevent the site from working properly.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language and display settings). They are important for a more convenient experience on subsequent visits.
5.3 Analytics Cookies
Analytics tools are used to understand site usage patterns. This information is collected in fully anonymised form and is used to improve the quality of our services.
5.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Data Security
vip bajje has put in place industry-standard technical and organisational measures to keep your information safe. Our security framework consists of the following layers:
6.1 Encryption
All data transfers are encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial data are always stored in hashed or encrypted form — no staff member can view them directly.
6.2 Access Controls
Access to user data is strictly controlled. Only authorised staff assigned to relevant tasks can view specific data, and their activity is logged.
6.3 Regular Security Reviews
Regular security tests are conducted to identify system vulnerabilities. Software and infrastructure are kept up to date at all times so that known security flaws can be addressed quickly.
6.4 Incident Response
In the event of a security breach, we are prepared to respond immediately. Affected users will be notified as quickly as possible, and the necessary steps will be taken to limit any damage.
Data Retention
vip bajje retains personal information only for as long as it is needed to fulfil the original purpose for which it was collected, or as required by legal obligations.
7.1 Active Accounts
Your information is retained for as long as your account is active. If you request account closure, personal information will be securely deleted or anonymised; however, financial transaction records may be kept for a specified period for legal reasons.
7.2 Legal Retention
Certain information — particularly financial transactions, identity verification documents, and dispute-related records — may be required by applicable law to be retained for a specified period.
7.3 Backups and Archives
Data may remain in system backups for a short period. These backups are rotated regularly and follow the same security standards.
Your Rights
You have several important rights regarding your personal information. vip bajje respects these rights and helps you exercise them:
8.1 Right to Know
You have the right to know what information we hold about you. Contact our support team and a data report will be provided within a reasonable time.
8.2 Right to Rectification
If any of your stored information is incorrect, you have the right to request a correction. This can be done through your account settings or via our support team.
8.3 Right to Erasure
Where there is no legal obligation to retain it, you may request that your personal information be deleted. This process begins when you close your account.
8.4 Right to Object to Processing
You have the right to object to certain types of data processing — such as marketing communications. In such cases, we will stop or limit contact according to your preference.
8.5 Right to Data Portability
You may request your data in a structured, machine-readable format, making it easy to transfer to another service.
To exercise any of the above rights, contact our support team. We take every request seriously.
Protection of Minors
All vip bajje services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors and do not allow them to use our platform.
Age is verified at the time of account registration. If a user opens an account using false information and this is later proven, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian suspects that their child is using our platform, please contact our support team without delay. We will take the necessary steps promptly.
Visit the page to read our complete guide on responsible gaming, which includes details on setting personal limits and getting support.
Policy Changes
vip bajje may update this privacy policy as needed. Reasons for changes may include: technological improvements, legal changes, addition of new services, or user feedback.
10.1 Notification Method
If any significant changes are made, we will inform users in the following ways:
- A notification will be sent to the registered email address
- A notification will be displayed when logging in to the platform
- The "Last Updated" date at the top of this page will be changed
10.2 Continued Use After Changes
If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the new policy. If you do not agree with the changes, you may request to close your account.
10.3 Previous Versions
Previous versions are kept on record and will be provided upon request, so that the history of changes can be understood.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the vip bajje support team. Our team is available 24/7 via live chat and email in both Bengali and English.
Any request related to your data — viewing, correcting, deleting, or transferring — will be processed as quickly as possible.
To learn more about our services and platform, visit the About Us page.
For common questions, you can find quick answers on our Frequently Asked Questions page.